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By making a booking or using the services of BlackForest Holidays Private Limited, you agree to the following Terms & Conditions.
- Booking & Payment
All bookings are subject to availability and confirmation by the respective airline, hotel, tour operator, cruise line or service provider. A booking is confirmed only after the required payment is received and confirmation is issued. Prices may change until the booking is confirmed.
- Travel Documents
Customers are responsible for providing accurate passenger details and ensuring that their passport, visa and other travel documents are valid and meet the destination’s requirements. BlackForest Holidays is not responsible for incorrect information or inadequate travel documentation provided by the customer.
- Flights & Travel Services
Airline tickets and other travel services are subject to the terms, conditions and fare rules of the respective service provider. Flight schedules, timings and routes may change. Any airline or supplier penalties, fare differences or additional charges will be payable by the customer.
- Cancellation & Refunds
Cancellation charges depend on the applicable airline, hotel, tour operator, cruise line or other supplier’s policy. Some bookings may be partially or completely non-refundable. Refunds, where applicable, will be processed after the relevant supplier releases the refund. Processing times may vary.
- Holiday Packages
Package inclusions and exclusions will be specified in the quotation or booking confirmation. Itineraries may be modified due to weather, operational requirements, local conditions or circumstances beyond our control.
- Visa Assistance
BlackForest Holidays may assist with visa documentation and application procedures; however, visa approval is solely at the discretion of the relevant embassy, consulate or immigration authority. Visa fees and service charges may be non-refundable.
- Travel Insurance
Travel insurance is recommended for all travellers. Insurance coverage and claims are subject to the terms and conditions of the respective insurance provider.
- Third-Party Suppliers
BlackForest Holidays works with independent airlines, hotels, tour operators, transport companies, cruise lines, insurance providers and other suppliers. Their services are subject to their own terms and conditions. We will provide reasonable assistance in case of service-related issues.
- Force Majeure
BlackForest Holidays shall not be responsible for delays, cancellations, losses or additional expenses caused by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, government restrictions, pandemics, war, civil unrest, airline disruptions or other unforeseen events.
- Customer Responsibility
Customers must comply with airline, hotel, immigration, visa, tour and local laws and regulations. Any additional costs resulting from the customer’s actions, missed services, incorrect information or failure to follow travel requirements will be the customer’s responsibility.
- Personal Information
Customer information may be shared with airlines, hotels, embassies, visa centres, insurers and other relevant service providers when necessary to arrange and deliver the requested travel services. Personal information will be handled in accordance with applicable privacy laws.
- Acceptance
By confirming a booking or making payment, the customer confirms that they have read, understood and accepted these Terms & Conditions.